Privacy Policy

Privacy Policy

Last updated: March 2026

At

VELORA

Information We Collect

• Personal Information

  — Name, email address, phone number, shipping & billing address

• Payment Information

  — Credit/debit card details, UPI ID, net banking (processed securely through payment gateways)

• Account Information

  — Username, password, purchase history, wishlist

• Device Information

  — IP address, browser type, operating system

• Usage Data

  — Pages visited, time spent, click patterns

How We Use Your Information

• To process and fulfill your orders
• To communicate order updates, shipping notifications, and delivery confirmations
• To provide customer support and respond to inquiries
• To personalize your shopping experience with relevant recommendations
• To send promotional offers and newsletters (with your consent)
• To prevent fraud and ensure platform security
• To comply with legal obligations

Information Sharing

We may share your information only with:

• Payment Processors

  — To securely process transactions

• Shipping Partners

  — To deliver your orders

• Service Providers

  — For analytics, email services, and support tools

• Legal Authorities

  — When required by law

Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits to protect your personal information.

Cookies

Our website uses cookies to enhance your browsing experience — remembering preferences, maintaining cart items, and understanding usage patterns. You can manage cookie preferences through your browser settings.

Your Rights

• Access, update, or delete your personal information
• Opt out of marketing communications at any time
• Request a copy of data we hold about you
• Withdraw consent for data processing

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.