Refund & Return Policy
Last updated: March 2026
At
VELORA
, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process.Return Eligibility
- Items can be returned within
7 days
of delivery - Product must be in
original condition
— unworn, with all tags and packaging intact - Must be accompanied by the
original invoice/receipt
- Customized or personalized items are
not eligible
for return - Clearance sale items are
final sale
How to Initiate a Return
- Log in to your VELORA account
- Go to
My Orders
and select the order - Click
Request Return
and fill in the reason - Our team will review within
24-48 hours
- Once approved, pickup will be arranged or you can ship it back
Quick Tip:
Keep the original packaging and invoice safe — it speeds up the return process significantly.Refund Process
- Refunds processed within
7-10 business days
after inspection - Credited to the
original payment method
- COD orders — refund via
bank transfer/UPI
- Shipping charges are
non-refundable
(unless defective/wrong item)
Exchange Policy
Free exchanges
for size-related issues within 7 days- Subject to product availability
- Price difference (higher/lower) will be adjusted accordingly
Damaged or Defective Items
- Contact within
48 hours
of delivery with photos Free pickup
+ replacement or full refund- No questions asked for genuine manufacturing defects
Non-Returnable Items
- Gold coins and bars
- Customized/engraved jewellery
- Items without original packaging
- Digital Gold purchases
Cancellation Policy
- Cancel within
24 hours
of placing order - Once shipped — return after delivery
- Full refund for successfully cancelled orders